--- title: How to reset a reseller user's MFA in the Intcomex Cloud Platform (ICP) portal description: Within the Intcomex Cloud Platform (ICP) portal, we select the user to which we want to restore the MFA. Next, select the SECURITY tab. Then, in the Multi-factor Authentication capability, click on th --- [Skip to content](https://knowledge-base.acsupport.cloud/en/knowledge/how-to-reset-a-reseller-users-mfa-in-the-intcomex-cloud-platform-icp-portal#main-content) - [English](https://knowledge-base.acsupport.cloud/en/knowledge/how-to-reset-a-reseller-users-mfa-in-the-intcomex-cloud-platform-icp-portal) - [Español](https://knowledge-base.acsupport.cloud/knowledge/cómo-restablecer-el-mfa-de-un-usuario-de-un-reseller-en-el-portal-intcomex-cloud-platform-icp) English Show submenu for translations [Submit a request](https://knowledge-base.acsupport.cloud/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support-portal.acsupport.cloud/portal?hsLang=en) ![Advanced\_Cloud\_Support\_Portal](https://knowledge-base.acsupport.cloud/hs-fs/hubfs/Premier-Cloud-Support-PNG_Logo_color.png?width=500&height=500&name=Premier-Cloud-Support-PNG_Logo_color.png) - [Portal del cliente | Support](https://support-portal.acsupport.cloud/portal?offset=0) - [Base conocimientos | Knowledge](https://knowledge-base.acsupport.cloud/knowledge) Open main navigation Close main navigation - [Portal del cliente | Support](https://support-portal.acsupport.cloud/portal?offset=0) - [Base conocimientos | Knowledge](https://knowledge-base.acsupport.cloud/knowledge) - - [English](https://knowledge-base.acsupport.cloud/en/knowledge/how-to-reset-a-reseller-users-mfa-in-the-intcomex-cloud-platform-icp-portal) - [Español](https://knowledge-base.acsupport.cloud/knowledge/cómo-restablecer-el-mfa-de-un-usuario-de-un-reseller-en-el-portal-intcomex-cloud-platform-icp) English Show submenu for translations - [Submit a request](https://knowledge-base.acsupport.cloud/en/knowledge/kb-tickets/new) - [Customer portal](https://support-portal.acsupport.cloud/portal) - [Go to Intcomex Cloud](https://cloud.intcomex.com/) [Go to Intcomex Cloud](https://cloud.intcomex.com/) Hello, How can we help you? - There are no suggestions because the search field is empty. 1. 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[Generalities](https://knowledge-base.acsupport.cloud/en/knowledge/icp-intcomex-cloud-platform?hsLang=en#generalities) # How to reset a reseller user's MFA in the Intcomex Cloud Platform (ICP) portal Within the Intcomex Cloud Platform (ICP) portal, we select the user to which we want to restore the MFA. ![](https://knowledge-base.acsupport.cloud/hs-fs/hubfs/image-png-May-22-2024-03-08-54-2251-PM.png?width=962&height=547&name=image-png-May-22-2024-03-08-54-2251-PM.png) Next, select the SECURITY tab. ![](https://knowledge-base.acsupport.cloud/hs-fs/hubfs/image-png-May-22-2024-03-09-11-1586-PM.png?width=964&height=544&name=image-png-May-22-2024-03-09-11-1586-PM.png) Then, in the Multi-factor Authentication capability, click on the ON button to reset the MFA . **Note: If the ON button in the Multi-Factor Authentication capability is not enabled when selecting the user, it is possible that the user has not previously configured MFA.** ![](https://knowledge-base.acsupport.cloud/hs-fs/hubfs/image-png-May-22-2024-03-09-31-6523-PM.png?width=961&height=546&name=image-png-May-22-2024-03-09-31-6523-PM.png) Then, we accept the confirmation with the Okay button. ![](https://knowledge-base.acsupport.cloud/hs-fs/hubfs/image-png-May-22-2024-03-09-52-4550-PM.png?width=964&height=546&name=image-png-May-22-2024-03-09-52-4550-PM.png) Finally, we can validate that the Multi-Factor Authentication capability has been restored when we see that it is already visible. ![](https://knowledge-base.acsupport.cloud/hs-fs/hubfs/image-png-May-22-2024-03-10-09-8041-PM.png?width=963&height=546&name=image-png-May-22-2024-03-10-09-8041-PM.png) - [Microsoft](https://knowledge-base.acsupport.cloud/en/knowledge/microsoft?hsLang=en#main-content) - [Microsoft 365](https://knowledge-base.acsupport.cloud/en/knowledge/microsoft?hsLang=en#microsoft-365) - [Microsoft Software Perpetuo](https://knowledge-base.acsupport.cloud/en/knowledge/microsoft?hsLang=en#microsoft-software-perpetuo) - [Acronis](https://knowledge-base.acsupport.cloud/en/knowledge/acronis?hsLang=en#main-content) - [Acronis Storage](https://knowledge-base.acsupport.cloud/en/knowledge/acronis?hsLang=en#acronis-storage) - [ICP Intcomex Cloud Platform](https://knowledge-base.acsupport.cloud/en/knowledge/icp-intcomex-cloud-platform?hsLang=en#main-content) - [Generalities](https://knowledge-base.acsupport.cloud/en/knowledge/icp-intcomex-cloud-platform?hsLang=en#generalities) - [Letsignit](https://knowledge-base.acsupport.cloud/en/knowledge/letsignit?hsLang=en) - [Portal del cliente | Support](https://support-portal.acsupport.cloud/portal?offset=0) - [Base conocimientos | Knowledge](https://knowledge-base.acsupport.cloud/knowledge) [![Chill listening crop-3](https://knowledge-base.acsupport.cloud/hs-fs/hubfs/Premier-Cloud-Support-PNG_Logo_color.png?width=21&height=24&name=Premier-Cloud-Support-PNG_Logo_color.png "Chill listening crop-3")](https://support-portal.acsupport.cloud/portal?hsLang=en) Advanced Cloud Support. 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