---
title: "Acronis Storage: 'The Storage is not register with the user' error"
description: 1. You are trying to start Acronis Storage Gateway migration to Acronis Stroge 2.3 using the migration wizard. 2. Once you connect to Acronis Backup Cloud (step 3 of the wizard), the following error m
---

[Skip to content](https://knowledge-base.acsupport.cloud/en/knowledge/acronis-storage-the-storage-is-not-register-with-the-user-error#main-content)

- [English](https://knowledge-base.acsupport.cloud/en/knowledge/acronis-storage-the-storage-is-not-register-with-the-user-error)
- [Español](https://knowledge-base.acsupport.cloud/knowledge/acronis-almacenamiento-el-almacenamiento-no-se-registra-en-el-usuario-error)

English

Show submenu for translations

[Submit a request](https://knowledge-base.acsupport.cloud/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support-portal.acsupport.cloud/portal?hsLang=en)

![Advanced\_Cloud\_Support\_Portal](https://knowledge-base.acsupport.cloud/hs-fs/hubfs/Premier-Cloud-Support-PNG_Logo_color.png?width=500&height=500&name=Premier-Cloud-Support-PNG_Logo_color.png)

- [Portal del cliente | Support](https://support-portal.acsupport.cloud/portal?offset=0)
- [Base conocimientos | Knowledge](https://knowledge-base.acsupport.cloud/knowledge)

Open main navigation

Close main navigation

- [Portal del cliente | Support](https://support-portal.acsupport.cloud/portal?offset=0)
- [Base conocimientos | Knowledge](https://knowledge-base.acsupport.cloud/knowledge)
- - [English](https://knowledge-base.acsupport.cloud/en/knowledge/acronis-storage-the-storage-is-not-register-with-the-user-error)
    - [Español](https://knowledge-base.acsupport.cloud/knowledge/acronis-almacenamiento-el-almacenamiento-no-se-registra-en-el-usuario-error)

  English
  
  Show submenu for translations
- [Submit a request](https://knowledge-base.acsupport.cloud/en/knowledge/kb-tickets/new)
- [Customer portal](https://support-portal.acsupport.cloud/portal)
- [Go to Intcomex Cloud](https://cloud.intcomex.com/)

[Go to Intcomex Cloud](https://cloud.intcomex.com/)

 Hello, How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://knowledge-base.acsupport.cloud/en/knowledge?hsLang=en)
2. [Acronis](https://knowledge-base.acsupport.cloud/en/knowledge/acronis?hsLang=en)
3. [Acronis Storage](https://knowledge-base.acsupport.cloud/en/knowledge/acronis?hsLang=en#acronis-storage)

# Acronis Storage: 'The Storage is not register with the user' error

#### Symptoms

1\. You are trying to start Acronis Storage Gateway migration to Acronis Stroge 2.3 using the migration wizard.

2\. Once you connect to Acronis Backup Cloud (step 3 of the wizard), the following error message appears:

**The Storage at \<address\> is not register with the user \<login\> in [https://cloud.acronis.com](https://cloud.acronis.com/)**

#### Cause

After loging in with Acronis Backup Cloud credentials, Acronis Strorage migration wizard is trying to find the source Acronis Storage Gateway registration parameters in Acronis Backup Cloud. In this step, the migration wizard is using the address of Acronis Strorage Gateway provided in step 2 (Connect to source).

In case the provided address differs from the source storage that was registered in Acronis Backup Cloud, the wizard will not be able to find it. 

#### Solution

1\. Open Acronis Backup Cloud management portal and note the source storage address (see the **Name** column)<https://kb.acronis.com/system/files/content/2018/01/60794/storage.png>

2\. Go back to step 2 of the migration wizard and specify exactly the same storage name of Acronis Storage Gateway which is registered in Acronis Backup Cloud.

- [Microsoft](https://knowledge-base.acsupport.cloud/en/knowledge/microsoft?hsLang=en#main-content)

    - [Microsoft 365](https://knowledge-base.acsupport.cloud/en/knowledge/microsoft?hsLang=en#microsoft-365)
    - [Microsoft Software Perpetuo](https://knowledge-base.acsupport.cloud/en/knowledge/microsoft?hsLang=en#microsoft-software-perpetuo)
- [Acronis](https://knowledge-base.acsupport.cloud/en/knowledge/acronis?hsLang=en#main-content)

    - [Acronis Storage](https://knowledge-base.acsupport.cloud/en/knowledge/acronis?hsLang=en#acronis-storage)
- [ICP Intcomex Cloud Platform](https://knowledge-base.acsupport.cloud/en/knowledge/icp-intcomex-cloud-platform?hsLang=en#main-content)

    - [Generalities](https://knowledge-base.acsupport.cloud/en/knowledge/icp-intcomex-cloud-platform?hsLang=en#generalities)
- [Letsignit](https://knowledge-base.acsupport.cloud/en/knowledge/letsignit?hsLang=en)

- [Portal del cliente | Support](https://support-portal.acsupport.cloud/portal?offset=0)
- [Base conocimientos | Knowledge](https://knowledge-base.acsupport.cloud/knowledge)

[![Chill listening crop-3](https://knowledge-base.acsupport.cloud/hs-fs/hubfs/Premier-Cloud-Support-PNG_Logo_color.png?width=21&height=24&name=Premier-Cloud-Support-PNG_Logo_color.png "Chill listening crop-3")](https://support-portal.acsupport.cloud/portal?hsLang=en)

Advanced Cloud Support. All rights reserved. 2023.

Copyright © 2026, Intcomex